Terms & Conditions
Advance Booking Policy
Activities
Customers that wish to book hires, experiences and lessons in advance are required to pay in full at the time of booking, except in the following circumstances:
Groups: A deposit of 50% of the total price is payable at the time of booking. The remainder of the balance is due at least 14 days prior to the reserved booking date, with confirmation of final numbers.
It is the responsibility of the lead person booking to notify CBK Adventures of any changes to participant numbers as soon as possible and no later than the balance due date. Failure to do so may result in charges remaining payable based on the previously confirmed group size.
All outstanding balances must be paid in full in accordance with the payment terms for your booking. If any balance remains unpaid after an activity has taken place, we reserve the right to collect the outstanding amount using the original payment method, where this has been authorised by the customer and is permitted by the relevant payment provider. Where payment cannot be collected using the original payment method, we reserve the right to pursue recovery of the outstanding balance through appropriate channels.
Kahvi Room Hire
Bookings for room hire at Kahvi must be paid in full at the time of booking. By confirming a room hire booking, customers agree to the following terms:
Room hire is for the agreed date, time and purpose confirmed at the time of booking.
Customers are responsible for ensuring their guests leave the room by the agreed finish time. Any additional time must be agreed in advance and may incur an additional charge.
Any damage or loss, including theft, to the premises, furniture, fixtures, fittings or equipment during the hire period is the responsibility of the customer. Customers agree to pay the full replacement or repair costs. The minimum charge is £100, in accordance with our standard Damages policy.
Customers are responsible for any additional cleaning required as a result of their booking, beyond normal use of the space.
Any specific arrangements relating to refreshments, catering, room layout or equipment must be agreed with CBK Adventures in advance.
Room hire is subject to availability and all applicable venue rules and safety requirements.
Bring Your Own Alcohol (BYOB) & Corkage Fee
Customers wishing to bring their own alcoholic drinks for a Kahvi room hire booking must obtain prior written agreement from CBK Adventures.
An additional corkage fee of £5 per person, subject to a minimum charge of £40 per booking, will apply to all approved BYOB bookings. This fee must be paid in advance of the booking.
Customers must ensure that alcohol is consumed responsibly and that all guests comply with applicable laws, venue rules and any instructions issued by CBK Adventures staff. CBK Adventures reserves the right to refuse permission for alcohol to be brought onto the premises or to stop alcohol consumption where necessary for safety, licensing compliance or the proper operation of the venue.
Customers are responsible for ensuring their guests behave appropriately and that the room is left in a clean and tidy condition. Any damage, loss or additional cleaning charges will be applied in accordance with our standard T&Cs.
Permission to bring alcohol is subject to the applicable licensing requirements and is not automatically included with room hire.
Cancellation Policy
Hires, Guided Experiences, Lessons, Sauna & Kids Activities*
28 days or more prior to the reserved booking date - you can reschedule, change to a credit note or request a full monetary refund.
Between 27 days and 48 hrs prior to the reserved booking date - you can reschedule or request a credit note.
Less than 48 hrs prior to the reserved booking date - no refunds or changes permitted.
Participants who do not show up on the reserved booking date will be treated as a no-show and no refund or credit note will be issued.
*Should your booking be a multi-day activity (including but not limited to after school club and our 3 day adventure camp) the above terms & conditions apply to the start date. Any cancellations or non-attenders thereafter will not be eligible for a credit note or monetary refund.
Group Bookings
Groups cancelling eight days or more prior to the reserved booking date will not receive a monetary refund but have the option of rescheduling the booking or receiving a credit note for the amount of the cancelled booking, less a £40 administration charge.
Participants or groups cancelling less than seven days prior to the reserved booking date will not receive a refund or credit note. Participants who do not show up on the reserved booking date will also not receive a monetary refund or credit note.
Kahvi Room Hire
28 days or more before the booking date – you may reschedule, request a credit note or request a full monetary refund.
Between 27 days and 8 days before the booking date – customers may reschedule or request a gift certificate. Monetary refunds will not be issued.
7 days or less before the booking date – no refunds, credit notes or changes will be permitted.
Failure to attend or use the room on the reserved date and time will be treated as a no-show and no refund or credit note will be issued.
CBK Adventures reserves the right to cancel or amend a room hire booking where circumstances beyond its reasonable control make this necessary. In such circumstances, customers will be offered an alternative date, a credit note or a monetary refund, as appropriate.
Area of Operation
We reserve the right to limit our area of operations or change the route of your tour at short notice in response to changing weather forecasts, safety concerns or any other circumstances beyond our control. In these circumstances you will not be entitled to a refund and our normal cancellation policies will apply. If you have a particular route/itinerary in mind, please check the forecast and seek advice at least two days prior to your activity.
Our Right to Cancel
In the event of inclement weather or rough sea conditions: the company will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable weather/sea conditions for the hire, course or activity. In this event you will be entitled to rearrange your booking or receive a credit note equivalent to the value of your booking (less booking fee and administration fee where applicable). You must rearrange your booking or use any credit notes within 12 months of your original activity date otherwise your booking or credit note will be void.
In the event of insufficient bookings being in place: the company shall notify the customer of cancellation not less than 2 days prior to the commencement of the activity
or course where numbers, as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum. In this event you will be entitled to rearrange your booking, receive a credit note for the value of your booking (valid for one year), or receive a full monetary refund.
In any event, no compensation will be payable for any other expenses or losses customers incur in relation to the cancellation of the activity.
Should you wish to receive a full monetary refund, you must request this within 7 days of your cancellation, otherwise you will receive a credit note by default.
Refunds & Credit Notes
Gift Vouchers & Credit Notes: These are issued on a non-refundable basis and can not be exchanged for cash. They are valid for one year from the date of issue.
Refund Method: If you are entitled to a refund, we can only refund you to the original payment method. If we are refunding to a gift certificate, please ensure it is still valid, as it is not possible to extend them.
Damages
Any damage or loss, including theft, is the responsibility of the customer and you therefore agree to pay in full the replacement or repair costs should you not return the equipment in the condition in which it was provided to you. The minimum charge is £100.